25 km

Avery Dennison Smartrac


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Customer Service Representative (m/f/d)
Aktualität: 24.06.2022


24.06.2022, Avery Dennison Smartrac
Customer Service Representative (m/f/d)
Process orders accurately, check shipments daily and meet daily deadlines Ensure packaging, delivery, product requirements are accurately met for each order covering multiple production sites Answer sales calls promptly and communicate with customers in a timely manner Build extensive knowledge of internal customer ordering system to accurately understand stock replenishment process and stock availability, order routing, quarantine and financial functions Provide product information, pricing, lead-time and availability information for all kinds of product Build and maintain strong internal relationships across multiple sites to satisfy the customers' needs and deliver successfully Work closely with Sales Managers and the Manager of Distribution Center to integrate the new business and stock management Work closely with the Distribution Center Production Planner to ensure the ordering/delivery schedule and expediting of all material Cooperate with the local Finance Department in monitoring of customer credit notes, optimizing customer service and cash collection
University degree is preferred but not essential Fluent English both spoken and written and fluent in at least 1 of the following languages: German, French or Spanish Previous work experience of at least 2 years from a customer service / internal sales function, ideally in an international organisation and in B2B sales of consulting-intensive, technical products Strong organizational and communication skills, especially the ability to answer and handle phone calls and emails in a professional and efficient way Highly motivated, energetic and enthusiastic, able to work independently and under pressure, able to manage a number of key tasks at the same time Strong team player High degree of accuracy as well as good time-management and priority setting skills are important Ability to handle difficult situations with professionalism, self-confidence to effectively deal with senior management Very good computer skills, experience in working with systems and databases required (advanced Excel skills, knowledge in SAP would be beneficial)