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Customer Service Representative (m/f/d)
Aktualität: 23.09.2022


23.09.2022, Advantest Europe GmbH
Customer Service Representative (m/f/d)
Consultation to field on structuring complex deals at quoting stage to ensure clean compliance including revenue recognition and interpretation of contracts/legal terms while meeting customer requirements Direct Customer Interface Real-time preparation of formal quotes in Oracle ERP system and assistant with orders/deliveries/issues Assist Customer Team with obtaining necessary approvals for special deals/pricing, etc. Acceptance requirements/manage any change orders Order Management / Order booking in Oracle ERP system Generate invoice (system, manual, web). Ensure appropriate revenue recognition on all deals Partner closely with collections team to ensure accurate invoicing and timely collections First point of escalation for collections issues
Bachelor's degree preferred but not required with a minimum 2-3 years of experience in Customer Service or Sales Administration Language Skills: English (Fluent) German (Minimum Proficient) Ability to think from a global viewpoint desirable Demonstrated maturity, professionalism, high values, and integrity Systems knowledge: Oracle Knowledge of Microsoft Office applications (i. e. Excel, PowerPoint, Word) Evidence of effective communication skills Experience in problem solving and decision making



Customer Service Representative (m­­/­­f­­/­­d)