25 km
Customer Journey Manager (m­­/­­f­­/­­d) 17.09.2022 Elektrobit Automotive GmbH verschiedene Standorte
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Customer Journey Manager (m/f/d)
verschiedene Standorte
Aktualität: 17.09.2022


17.09.2022, Elektrobit Automotive GmbH
verschiedene Standorte
Customer Journey Manager (m/f/d)
You conceptionally plan, organize, and document customer journey workshops with participants across different functions and organizational levels. You continuously analyze our product and service performance across all customer touchpoints. You optimize and harmonize our processes below the line of visibility to improve the customer experience. You are responsible for developing action items (in cooperation with the specialist departments) to improve the customer experience. You identify measures to improve customer satisfaction. You ensure that all tasks in the backlog are assigned and driven to completion. Your tasks include the performance evaluation and review of conducted measures. You build strong relations with stakeholders to understand their challenges and priorities, and drive actions through insight delivery. You share best practices and results: Partner with colleagues across our global team to identify areas for collaboration, drive continuous improvement and incorporate best practices.
You have several years of relevant work experience, strong project management skills are a must, ideally multidisciplinary background, customer journey or touchpoint management experience. You are a tech-savvy talent with a sharp focus on our customers. You have the ability to earn the trust of senior stakeholders and influence business teams and are able to work across multiple layers of organizations. You have a passion for coordinating and prioritizing different tasks and taking ownership of your projects, strong leadership skills. You are a strategic thinker but equally operationally skilled - diligent, structured and organized. You possess good ROI-tracking skills and analytical capabilities to prove what is-or isn't--working. You have excellent communication skills, with strong public speaking skills and are comfortable in front of large, senior groups. You are familiar with international structures. You are capable of working effectively and proactively with minimal direction and balance multiple demands simultaneously - you focus on outcomes over tasks. Your profile is completed by excellent communication skills in English.